Refund Policy
Last updated: DD Month 2026
This is a draft. The refund window, conditions and process below are examples, set your own, confirm them against your reviewed docs/policies.md, and remove this notice before publishing.
Our promise
We want you to buy only if the product works for your books. Message us before you buy and we will help you check the fit, that is the best way to avoid needing a refund at all.
The refund window
If the product does not work for you, you can ask for a refund within [e.g. 7 days] of purchase. [Set your own window and any conditions.]
When a refund applies
- The product cannot read your TallyPrime books after we have tried to help you set it up.
- A problem on our side that we cannot fix in reasonable time.
- [List your own qualifying reasons.]
When it may not apply
- You have used the product beyond the refund window without raising a problem.
- The issue is a limitation clearly described on this website, for example, that the product is read-only, does not file GST, or cannot recover a lost passphrase.
- [List your own exclusions.]
How to ask
Message us on WhatsApp or email using the details on our contact page, with your licence key and a short note on what went wrong. We aim to reply within [e.g. 2 working days]. Approved refunds are made to your original payment method within [e.g. 7–10 working days].
Questions? Talk to a real person.